Refund policy
Returns
Every We the Phillies item is printed to order, which means we don't hold stock and each piece is made specifically for you. Because of that, we can't accept returns simply because you changed your mind or ordered the wrong size. Please check the size guide before you order.
What we will always fix
If any of the following apply, we'll replace the item or refund you in full — your choice, at no cost to you:
- The item arrived damaged or defective.
- The print is misaligned, cracked, or the wrong design.
- You received the wrong item, colorway, or size versus what your order confirmation says.
Email orders@wethephillies.com within 30 days of delivery with your order number and a photo of the issue. Photos let us file the claim with our production partner, so please include one.
Lost or undelivered orders
If tracking shows delivered but you don't have the package, check with your building and neighbors first, then contact us. If a package is genuinely lost in transit, we'll reship it.
If an order is returned to us because the address was incomplete or incorrect, we'll reship once you confirm a corrected address. Reshipping cost is on us the first time.
Cancellations and changes
Orders go into production quickly. Email us as soon as possible and we'll change or cancel if production hasn't started. Once it's printed, we can't cancel it.
Refund timing
Approved refunds go back to the original payment method. Most banks post them within 5 to 10 business days.
Questions
Email orders@wethephillies.com. A real person reads it.